Rules For Submitting and Processing a RMA:


All request for warranty return must be approved by the CTW Distribution RMA department.


Prior to returning any product you MUST receive a valid RMA number. RMA numbers are valid for 7 days. If the RMA has expired it must be resubmitted. The RMA number must be clearly legible on the outside of the box containing the returned equipment.


Each returned item must be shipped back to us complete: matching box with the ESN outside, label, battery, charger, handset, etc.  


Ship to the following address


115 N Euclid Ave

Ontario CA 91762


Important Note: 


Products not approved for warranty will not be credited to your account. Please do not ship non-warranted products to CTW DISTRIBUTION RMA department.Unapproved products received by the RMA department can be returned to the customers at the customers expense. Unapproved products that are not claimed within 30 days will become the property of CTW DISTRIBUTION. 


60 Days - Refurbish phones purchased from CTW DISTRIBUTION are covered under warranty for 60 days from the date of sale to the retailer.


7 Days - New phones  purchased from CTW DISTRIBUTION are covered under warranty for 7 days from the date of sale to the retailer.

The warranty is voided for item(s) that are water/moisture damaged and/or physically abused. CTW Distribution bases final acceptance upon examination.

All accessories carry a manufacturers warranty.

Any phone kits that are approved by the RMA Department but have missing components will have the amount of credit reduced according to the following table:


Battery 10% off purchase price

Charger 10% off purchase price

Other 10-15% off purchase price

All sales are final.  No returns or exchanges for other products.


CTW Distribution independently operates this site and is a Verizon Authorized Retailer

115 N Euclid Ave, Ontario CA 91762

Toll Free (888) 808-1719

@CTW Distribution 2020.  All rights reserved. Created by CE GarfX

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CTW Distribution has been in the wireless distribution industry for over 15 years. We are the #1 Verizon Master Agent and specialize in the distribution of new and some refurbished handsets. We carry many brands and technologies.  You will never lose with CTW Distribution.