Rules For Submitting and Processing a RMA:
All request for warranty return must be approved by the CTW Distribution RMA department.
Prior to returning any product you MUST receive a valid RMA number. RMA numbers are valid for 7 days. If the RMA has expired it must be resubmitted. The RMA number must be clearly legible on the outside of the box containing the returned equipment.
Each returned item must be shipped back to us complete: matching box with the ESN outside, label, battery, charger, handset, etc.
Ship to the following address
115 N Euclid Ave
Ontario CA 91762
Products not approved for warranty will not be credited to your account. Please do not ship non-warranted products to CTW DISTRIBUTION RMA department.Unapproved products received by the RMA department can be returned to the customers at the customers expense. Unapproved products that are not claimed within 30 days will become the property of CTW DISTRIBUTION.
60 Days - Refurbish phones purchased from CTW DISTRIBUTION are covered under warranty for 60 days from the date of sale to the retailer.
7 Days - New phones purchased from CTW DISTRIBUTION are covered under warranty for 7 days from the date of sale to the retailer.
The warranty is voided for item(s) that are water/moisture damaged and/or physically abused. CTW Distribution bases final acceptance upon examination.
All accessories carry a manufacturers warranty.
Any phone kits that are approved by the RMA Department but have missing components will have the amount of credit reduced according to the following table:
Battery 10% off purchase price
Charger 10% off purchase price
Other 10-15% off purchase price
All sales are final. No returns or exchanges for other products.